§1 Information We Collect

When you shop with ElixGear, we collect information necessary to process your orders and provide a high-quality experience.

Information You Provide Directly

• Account information: Name, email address, and password
• Order information: Billing address, shipping address, and order history
• Payment information: Processed by Paypal we never store full card numbers
• Communications: Messages you send to our support team

Information Collected Automatically

• Browser type, operating system, and device information
• IP address and approximate location (city/state level)
• Pages visited, time spent on site, and referring URLs

§2 How We Use Your Data

• Process and fulfill your orders, including sending confirmation and shipping emails
• Communicate with you about your account or customer support requests
• Send promotional emails (only with your consent opt out anytime)
• Improve our website, product catalog, and customer experience
• Detect and prevent fraud and unauthorized transactions

§3 Data Sharing

We share your data only with trusted service providers who help us operate our business, bound by strict confidentiality obligations.

• Paypal: Secure payment processing
• UPS / USPS / FedEx: Order fulfillment and delivery
• Google Analytics: Anonymized website usage analytics

§4 Cookies & Tracking

• Essential cookies: Required for core functionality (shopping cart, checkout)
• Analytics cookies: Help us understand site usage (Google Analytics)
• Marketing cookies: Used to show relevant ads (only with consent)
• Preference cookies: Remember your language, region, and settings

You can control cookies through your browser settings. A cookie consent banner is shown on your first visit.

§5 Data Security

• SSL/TLS encryption on all pages and transactions
• PCI-compliant payment processing through Stripe
• Regular security audits and vulnerability assessments
• Strict access controls only authorized staff can access customer data

§6 Data Retention

• Account data is retained while your account remains active
• Order and transaction records are kept for 7 years (tax requirements)
• Support communications are retained for 3 years

§7 Your Rights

• Right to access: Request a copy of the personal data we hold
• Right to correction: Request corrections to inaccurate data
• Right to deletion: Request deletion of your personal data
• Right to portability: Receive your data in a machine-readable format
• Right to opt out: Unsubscribe from marketing emails at any time

To exercise any of these rights, contact us at support@elixgear.com. We respond within 30 days.

§8 Children's Privacy

ElixGear is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us immediately and we will delete it.

§9 Policy Changes

When we make material changes, we will notify you by email or by posting a prominent notice on our website at least 30 days before the changes take effect.

§10 Contact Us