We're Here to Help You
Have a question about your order, a product, or anything else? Our team is ready to help and we actually respond.
Response Time
We respond to all messages within 24 hours, typically much faster during business hours.
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Frequently Asked Questions
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number for real-time updates.
What is your return policy?
Every purchase is covered by a 15-day return guarantee. If your item arrives defective, damaged, incorrect, or not as described, contact us within 15 days of delivery and we'll send a free prepaid return label. Change-of-mind returns are not accepted.
How long does shipping take?
Orders are processed within 1–2 business days (up to 1-2 additional business days during high-demand periods). Once shipped, delivery typically takes 7–12 business days.
My product arrived damaged. What do I do?
Contact us with photos of the damage within 15 days of delivery. We'll confirm your eligibility within 48 hours and send you a prepaid return label. You can then choose a refund to your original payment method, a replacement, or store credit.
Do you offer international shipping?
Currently, ElixGear ships to the United States & Canada only. We're working on expanding internationally.
Can I modify or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. Contact us immediately and we'll do our best.