Shipping Policy

Shipping Policy — ElixGear

Free Shipping on Every Order

Every ElixGear order ships free no minimum, no exceptions. We partner with trusted US carriers to get your gear to your door fast and safely.

Last updated: Aug 10, 2026

📦

Free Shipping

FREE
7-12 Business Days
  • On all orders no minimum required
  • Available to all 50 US States & Canada
  • Full tracking included
Order Journey

From Your Cart to Your Door

1🛒

Order Placed

You receive an instant confirmation email with your order details.

2✅

Order Verified

Our team reviews and processes your order within 1–2 business days.

3📤

Shipped

You receive a tracking number via email as soon as your package ships.

4🏠

Delivered

Your ElixGear order arrives at your door. Enjoy!

📋 Processing Times

Orders are processed Monday through Friday, excluding federal holidays. Orders placed before 2:00 PM EST on a business day typically begin processing the same day.

During high-demand periods (sales events, holidays), processing may take an additional 1–2 business days.

🗺️ Shipping Coverage

  • Canada & all 50 US States (including Alaska & Hawaii)
  • Free standard shipping on all orders (7-12 business days)
  • Note: Physical addresses only (No P.O. Boxes)

📍 Tracking Your Order

Once your order has shipped, you'll receive an email with your tracking number. Track your package directly on the carrier's website or through our order tracking page.

Haven't received a shipping confirmation within 3 business days? Contact us at support@elixgear.com.

⚠️ Delivery Issues

  • Package marked delivered but not received? Wait 24 hours, then contact us.
  • Wrong address entered? Contact us immediately.
  • Package damaged in transit? Contact us within 48 hours with photos.
  • Lost package? We'll reship or refund at no cost to you.
ℹ️

Shipping Time Disclaimer: Delivery timeframes begin from the date your order ships, not the date of purchase. Estimated delivery dates are provided by carriers and are not guaranteed. ElixGear is not responsible for carrier delays caused by weather, peak seasons, or other circumstances outside our control.