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Have a question about your order, a product, or anything else? Our team is ready to help and we actually respond.
Response Time
We respond to all messages within 24 hours, typically much faster during business hours.
Order Tracking
Track your order status using your confirmation email or contact us with your order number.
Track My Order →🕐 Support Hours Live
Monday – Friday9 AM – 6 PM EST
Saturday10 AM – 4 PM EST
SundayEmail Only
Federal HolidaysEmail Only
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Quick Answers
Frequently Asked Questions
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number for real-time updates.
What is your return policy?
We offer hassle-free 15-day returns on all items in original, unused condition. See our Returns page for details.
How long does shipping take?
shipping takes 7-12 business days.
My product arrived damaged. What do I do?
Contact us within 48 hours of delivery with photos of the damage. We'll send a replacement or issue a full refund.
Do you offer international shipping?
Currently, ElixGear ships within the United States only. We're working on expanding internationally.
Can I modify or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. Contact us immediately and we'll do our best.