Where Is Your ElixGear Order?
Enter your order number and email address below for real-time updates on your shipment.
Track Your Shipment
Your order number can be found in your confirmation email (e.g. EG-10245).
Can't find your order number? Contact our support team.
Order EG-10245
In TransitOrder Placed
Your order was confirmed and payment processed.
Order Processed
Packed and ready for handoff to carrier.
In Transit
Your package is on its way last scan: Chicago, IL.
Out for Delivery
Package will be with your local delivery driver.
Delivered
Package delivered to your door.
Check Your Email First
We send a shipping confirmation email with your tracking number as soon as your order ships. Check your inbox (and spam folder).
When Will It Ship?
Orders are processed within 1–2 business days. You'll receive a tracking email the moment your package leaves our warehouse.
Shipping Times
Standard: 5–7 business days
Expedited: 2–3 business days
Overnight: Next business day
Need Help?
If your tracking shows no updates for over 5 business days, something may be wrong. We'll sort it out immediately.
Contact Support →Tracking & Delivery FAQ
My tracking number isn't working yet.
Tracking numbers can take up to 24 hours to activate in the carrier's system after your shipping confirmation email is sent. Please check again later.
My order says "Delivered" but I didn't receive it.
Wait 24 hours sometimes carriers mark packages as delivered early. Check with neighbors and your building mailroom. Still nothing? Contact us immediately.
Can I change my delivery address?
Address changes are only possible before your order ships. Contact us as soon as possible at support@elixgear.com.
My package is stuck with no updates.
Occasional carrier delays happen. If there are no tracking updates for more than 5 business days, contact us and we'll open a claim on your behalf.
Do you ship to P.O. Boxes?
Yes Standard and Expedited shipping are available to P.O. Boxes. Overnight shipping requires a physical street address for delivery.
What if my package arrives damaged?
Take photos of the damage and contact us within 48 hours of delivery. We'll send a replacement or issue a full refund right away, no questions asked.