Track Your Order

Track Your Order — ElixGear

Where Is Your ElixGear Order?

Enter your order tracking number below for real-time updates on your shipment.

Track Your Shipment

Your order tracking number can be found in your confirmation email.

Can't find your order tracking number? Contact our support team.

Order EG-10245

In Transit
UPS Ground
1Z999AA10123456784
Jan 10, 2025
Jan 14, 2025
✓
Order Placed

Your order was confirmed and payment processed.

Jan 9, 2025 · 2:14 PM
✓
Order Processed

Packed and ready for handoff to carrier.

Jan 10, 2025 · 9:30 AM
→
In Transit

Your package is on its way last scan: Chicago, IL.

Jan 12, 2025 · 6:45 AM
○
Out for Delivery

Package will be with your local delivery driver.

Expected Jan 14, 2025
○
Delivered

Package delivered to your door.

Expected Jan 14, 2025
📧

Check Your Email First

We send a shipping confirmation email with your tracking number as soon as your order ships. Check your inbox (and spam folder).

⏱️

When Will It Ship?

Orders are processed within 1–2 business days. You'll receive a tracking email the moment your package leaves our warehouse.

📦

Shipping Times

Estimated: 7–12 business days

🙋

Need Help?

If your tracking shows no updates for over 5 business days, something may be wrong. We'll sort it out immediately.

Contact Support →
Common Questions

Tracking & Delivery FAQ

My tracking number isn't working yet.

Tracking numbers can take up to 24 hours to activate in the carrier's system after your shipping confirmation email is sent. Please check again later.

My order says "Delivered" but I didn't receive it.

Wait 24 hours sometimes carriers mark packages as delivered early. Check with neighbors and your building mailroom. Still nothing? Contact us immediately.

Can I change my delivery address?

Address changes are only possible before your order ships. Contact us as soon as possible at support@elixgear.com.

My package is stuck with no updates.

Occasional carrier delays happen. If there are no tracking updates for more than 7 business days, please contact us and we'll investigate with the carrier or offer a resolution.

Do you ship to P.O. Boxes?

No, we currently do not ship to P.O. Boxes. Please provide a physical residential or business address at checkout to ensure smooth delivery.

What if my package arrives damaged?

Take photos of the damage and contact us within 48 hours of delivery. We'll send a replacement or issue a full refund right away, no questions asked.